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Frequently Asked Questions
How much does the diagnostic visit cost?
The diagnostic visit costs $60. If you proceed with the repair, this fee is included in the total repair cost.
What happens during the diagnostic visit?
Our technician will inspect your refrigerator, identify the problem, and provide you with a detailed estimate for the repair cost. This typically takes 15-30 minutes.
Can I reschedule my appointment?
Yes, you can reschedule your appointment up to 72 hours (3 days) before your scheduled time using the link in your confirmation email.
What is your cancellation policy?
Cancellations made 72 hours or more before your appointment will receive a 75% refund. Cancellations within 72 hours are non-refundable.
Do you offer warranties on repairs?
Yes! Warranty periods vary by repair type. Compressor replacements come with a 1-year warranty. Other repairs have different warranty terms.