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TERMS & CONDITIONS
Last updated: June 18, 2025
Welcome to Freezetech LLC (“the Company”). By making a purchase with us, you agree to the following Terms and Conditions. We recommend that you read them carefully before proceeding with any transaction.
1. Types of Products
The Company offers the following types of products:
Refurbished: Pre-owned appliances that have undergone a process of repair, cleaning, and technical inspection to ensure proper functionality.
Scratch and Dent: New products that may have cosmetic imperfections (such as dents, scratches, etc.) that do not affect their functionality.
The customer acknowledges that they understand and accept the condition of the product before making the purchase.
2. Warranty
Refurbished: Warranty from 1 to 12 months from the date of purchase, depending on the product and model. It applies only to functional defects not caused by the user. It does not cover cosmetic damage or misuse.
Scratch and Dent: Factory warranty (when available) or limited warranty from the Company from 1 to 12 months from the date of purchase, depending on the product and model.
Note: The warranty does not cover damage caused by misuse, accidents, incorrect installation, electrical fluctuations, or third-party interventions (unauthorized repairs).
3. Warranty Claim Procedure
If the buyer experiences issues covered under this warranty, they must contact the seller by providing proof of purchase and a detailed description of the problem.
4. Return Policy
Returns are only accepted within 24 hours after the purchase.
For authorized returns, the product must be returned in the same condition in which it was delivered, along with all original accessories.
Proof of purchase is required.
Returns are subject to technical inspection.
A restocking fee may apply.
Refunds may take up to 5 business days, depending on the payment method used.
5. Deliveries and Shipping
The company offers delivery services for an additional cost.
The customer must inspect the product at the time of delivery.
The customer is responsible for ensuring that the product can be installed in the desired location (dimensions, connections, etc.).
Any visible damage must be reported immediately to the delivery personnel and to the Company in writing.
No claims will be accepted for physical damage once the delivery has been accepted.
Proof of purchase is required.
Returns are subject to technical inspection.
A restocking fee may apply.
Refunds may take up to 5 business days, depending on the payment method used.
6. Limitation of Liability
The Company is not responsible for:
Indirect, incidental, or consequential damages resulting from the use or inability to use the product.
Damages caused by third parties during installation or transportation outside of official service.
Products installed in unsuitable environments (excessive humidity, improper voltage, etc.).
7. Acceptance
By purchasing a product from Freezetech LLC, the customer acknowledges having read, understood, and accepted these terms and conditions.
8. Contact
For questions, claims, or assistance, you can contact us at:
Phone: 801-205-2125
Email: administration@freezetechusa.com
Address: 536 W 9560 S, Sandy, Utah, 84070
